TELUS International AI Data Solutions opens high-tech site in Ireland

TELUS International AI Data Solutions opens high-tech site in Ireland

€1.5 million investment in Ballina, County Mayo further strengthens the company’s global leadership in AI data

TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, including AI and content moderation, today announced the official opening of its state-of-the-art site in Ballina, Mayo in Ireland that will support the company’s creation and enhancement of data to enable better AI via human intelligence.

“We’re excited to open our company’s newest site here in Ballina on behalf of our team members in the region, further supporting their ambitions to continually elevate the level of support and innovation that we provide to top global brands and tech hyperscalers, helping them leverage the power of AI to in turn better serve their customers,” said Marilyn Tyfting, chief corporate officer, TELUS International.

Pictured at the opening of the TELUS International AI Data Solutions newly upgraded state of the art site in Ballina, Mayo are, left to right: Marilyn Tyfting, chief corporate officer, TELUS International; and Enda Cunnane, senior site director, TELUS International AI Data Solutions, Ballina. Pic:Michael Mc Laughlin

“This inspiring and tech-forward space paired with our local and global teams’ deep expertise and capabilities in AI will further enable us to meet the increasing demand and complex needs we continue to see from our clients. Additionally, this significant investment in the Mayo community builds upon our company’s strong 17-year legacy of establishing and growing TELUS International’s operations and teams across 28 countries around the world, and represents our long-term commitment to supporting the citizens, community and infrastructure in the regions where we operate.” TELUS International AI Data Solutions helps companies test and improve machine learning models via its global AI Community of more than one million annotators and linguists.

The company handles all data types across 500+ languages and dialects to enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions. Investing in Ballina The €1.5 million investment in Ballina, Mayo, follows TELUS International’s 2021 acquisition of Lionbridge AI and the addition of 30 new roles. TELUS International AI Data Solutions currently employs more than 200 team members in the region.

Pictured at the opening of the TELUS International AI Data Solutions newly upgraded state of the art site in Ballina, Mayo is Enda Cunnane, senior site director, TELUS International AI Data Solutions, Ballina, give guest a tour of TELUS International AI Data Solutions, Ballina. Pic:Michael Mc Laughlin

TELUS International’s €1.5 million investment into the site in Ballina features new meeting spaces for team member collaboration, ergonomically-designed work spaces, a dedicated space for bike storage with access to shower facilities, a canteen stocked with healthy snacks and refreshments, as well as a snooker table and stunning views of the River Moy.

Pictured at the opening of the TELUS International AI Data Solutions newly upgraded state of the art site in Ballina, Mayo are, left to right: Marilyn Tyfting, chief corporate officer, TELUS International; and Enda Cunnane, senior site director, TELUS International AI Data Solutions, Ballina. Pic:Michael Mc Laughlin

“This significant investment in the TELUS International AI Data Solution site in Ballina is especially exciting for our local team members who will have the opportunity to enjoy the space, which includes numerous green components such as self-sustainable, natural moss walls, and is a great boost for our town,” said Enda Cunnane, senior site director, TELUS International AI Data Solutions. “This state-of-the-art facility will serve as a hub for innovation in the AI space. We also believe it will help us attract and engage top tech and AI talent locally as well as from across Ireland and even around the world to fill our numerous work from home AI to contribute to the overall growth and success of the region.”

Anne-marie Tierney-Le Roux, Head of Department Technology and Emerging Business for the Industrial Development Agency agreed, saying “This investment in Mayo provides TELUS International AI Data Solutions with a state-of-the-art facility from which to continue to innovate in their field. It is also a significant demonstration of the commitment to Ballina and the wider West region by the company. I wish Enda and his team every continued success.”

Pictured at the opening of the TELUS International AI Data Solutions newly upgraded state of the art site in Ballina, Mayo is Dara Calleary T.D., cllr. Annie May Reape, Cllr. Seamus Weir Cathaoirleach Of Mayo County Council, Tracy Glackin President Of Ballina Chamber Of Commerce, Marilyn Tyfting, chief corporate officer, TELUS International;Enda Cunnane, senior site director, TELUS International AI Data Solutions, Ballina, and Mags Downey (Ballina Chamber Of Commerce), Cllr. Mark Duffy Cathaoirleach Of Ballina Municipal District, an Robert Byrne (IDA). Pic:Michael Mc Laughlin

In 2022, TELUS International was recognized on Fast Company’s Best Workplace for Innovators international list, Forbes’ list of Best Employers for Diversity in 2022 and was named one of Mogul’s Top 100 Workplaces for Diverse Representation.

We give where we live

Over the course of the past two years, regional TELUS International team members have volunteered more than 7,000 hours and have donated more than €110,000 to charities in Ireland through fundraising events and company donations.

On July 16, TELUS International sponsored Ballina’s local triathlon, Salmon Run. TELUS International also sponsors the Ballina Women and Girls soccer teams, as well as the Time To Read initiative, supporting the literacy skills of young people at the local Scoil Íosa.

Work at TELUS

To see current career opportunities with TELUS International, please visit us at: https://www.telusinternational.com/careers

Our AI Community is diverse, talented and vibrant, and we welcome people of all backgrounds, capabilities and circumstances – and we remain deeply committed to fostering a fair, equal and healthy environment in which all community members can thrive. To learn more and to join our remote AI Community: https://www.telusinternational.com/careers/ai-community

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