Free Training – “Delivering Customer Service Excellence” Workshop

Free Training – “Delivering Customer Service Excellence” Workshop

Operating a small business in the West of Ireland can be challenging, and costs can be a factor. If you would like the option of availing of training to upskill yourself or our staff, then read on!

Failte Ireland is offering FREE training workshops on Customer Service Excellence throughout the month of June.

The Wild Atlantic Way Welcomes workshops, which aim to take the customer service experience to a new level are available to all businesses that engage directly with the tourism customer. That includes everyone who might potentially meet a tourist – whether you’re a retailer, forecourt operator, beautician, hairdresser or anyone working in the tourism and hospitality sector – you are the people meeting tourists face-to-face on their journeys.

Rationale

One key to business success is the ability to offer a tailored service which exceeds the customers’ expectations. Fáilte Ireland have developed this workshop for tourism businesses, drawing on the latest research insights with an aim to enhance both the business and the customer experience through the provision of world-class service excellence and the creation of a natural authentic Irish experience with a genuine warmth of welcome.

Workshop Aim

To encourage an ethos of providing a genuine Irish warmth of welcome and world class standard of customer service, offering an authentic Irish experience which is spontaneous, engaging and fun whilst at the same time creating potential to ensure sustainability and growth in the tourism sector.

Potential  Benefits to the  Business

  • Greater understanding of how your business can engage with the Wild Atlantic Way and deliver on its Brand Promise
  • Create an environment where courtesy, helpfulness and a warm welcome are standard
  • Increased customer satisfaction, retention and loyalty
  • Develop a standard process to deal with customers and create a sense of team spirit
  • Increased sales and efficiencies

Key Content

  • Engaging with the Wild Atlantic Way Brand
  • Service Excellence (what is it?)
  • Customer journey  from arrival to departure
  • First impressions – lasting impressions (have them at hello)
  • Customer Engagement – adding the ‘personal touch’ and creating memorable experiences (why this is important)
  • Delivering a fond farewell and encouraging customer feedback

To book this workshop 

Date Time Venue To book
09 June 2016 9.30am to 1pm Twin Trees Hotel Ballina Email Jackie.burns@failteireland.ie
14 June 2016 9.30am to 1pm Diamond Coast Hotel Enniscrone Jackie.burns@failteireland.ie
15 June 2016 9.30am to 1pm Talbot Hotel Belmullet Jackie.burns@failteireland.ie
16 June 2016 9.30am to 1pm Great Northern Hotel Bundoran Jackie.burns@failteireland.ie
17 June 2-16 9.30am to 1pm Sligo Park Hotel Jackie.burns@failteireland.ie

 Who should attend

This programme is for anyone who engages directly with the tourism customer.

Fee

This programme is currently fully subsidised by Fáilte Ireland.

To reserve your space email Jackie.burns@failteireland.ie stating which venue you wish to attend.

Failte Ireland regularly offer free or low-cost training sessions which may benefit your business – keep an eye on their training page here.